Frequently Asked Questions
Everything you need to know about your Merchant Menswear experience.
What is your standard shipping timeframe?
We offer standard shipping across the United Kingdom and internationally. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I process a return or exchange?
We accept returns on all unworn items with original tags within 30 days of purchase. Simply visit our online returns portal to generate a prepaid shipping label and select your preferred refund method or exchange size.
How can I ensure I am ordering the correct size?
Each product page features a detailed 'Size & Fit' guide with specific measurements. As our curated collection includes various international brands, we recommend checking the individual size chart for every item to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal. For flexible payments, we also offer Klarna and ClearPay at checkout.
Are your garments ethically sourced?
Merchant Menswear is committed to quality and transparency. we partner exclusively with manufacturers and heritage brands that adhere to fair labor practices and utilize sustainable materials wherever possible.
Can I track my order once it has been placed?
Yes. Once your order is dispatched from our warehouse, you will receive an automated email containing your tracking number and a link to follow your parcel's journey in real-time.